This wiki has been retired.  You can follow our strategic plan on our website http://www.durhamcountylibrary.org/strategic_plan.php.  We are leaving the wiki up as a historical snapshot of a time in Durham County Library history.  If you have questions, please email me (Jennifer Lohmann, wiki administrator).

How are we doing?

Durham County Library is in the midst of a major transformation into a customer-focused library system.  We call our transformation “Saying ‘Yes’ to the Community” and have built our strategic plan around that idea.  As we created the strategic plan with your help, we would like to continue to get your input in its implementation.  Please read over our plan and continue to comment, post your pictures and add suggestions to the wiki.  A pbwiki account is required, but is easy to get.  Email me if you have questions.

Saying “Yes” to the Community: Durham Builds a Customer-Centered Library

Honoring the Past Acknowledging the Present Building the Future  

We have seven goals, a few dozen objectives,and numerous strategies to accomplish these goals as we strive to become the best library system in America.  

Goal 1: The library is a customer-centered and welcoming place for the entire Durham community.

Goal 1: Ideas from the community (please submit your ideas to make the library customer-centered here)

Goal 1: What we are working on (read about what we are working on here)

Goal 2: The library supports family literacy by preparing children to succeed in school and by helping teens develop the skills they need to become productive and well-informed citizens.

Goal 2: Ideas from the community (please submit your ideas to help the library better support family literacy here)

Goal2: What we are working on (read about what we are working on here)

Goal 3: The library is a leader in providing Durham's citizens with information technology resources necessary for academic, business, social networking and leisure activities.

          Goal 3: Ideas from the community (please submit your ideas to help the library better provide information technology here)

          Goal 3: What we are working on (read about what we are working on here)

Goal 4: The library embraces and promotes Durham's cultural heritage, thereby contributing to a vibrant community.

          Goal 4: Ideas from the community (please submit your ideas to help the library better promote Durham's cultural heritage here)

          Goal 4: What we are working on (read about what we are working on here)

Goal 5: The library's facilities support the strategic plan.

          Goal 5: Ideas from the community (please submit your ideas to help the library improve its facilities here)

          Goal 5: What we are working on (read about what we are working on here)

Goal 6: The library's collections support the strategic plan.

          Goal 6: Ideas from the community (please submit your ideas to help the library improve its collection services here)

          Goal 6: What we are working on (read about what we are working on here)

Goal 7: The library's human resources support the strategic plan.

          Goal 7: Ideas from the community (please submit your ideas to help the library improve its human resources here)

          Goal 7: What we are working on (read about what we are working on here)

This wiki will continue to be a place for updates about Durham County Library's strategic planning process. Check back to see updates on what we ideas we have, what we are working on now, and what we've completed. Celebrate our success and help us learn from those things that didn't succeed as well as we would have liked. 

If you have questions about the libraries, this planning project, or this wiki, feel free to contact me at sauld@durhamcountync.gov or 919-560-0160.

Skip Auld

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