Goal 1: The library is a customer-centered and welcoming place for the entire Durham community.

1.5:  By 6/30/10, 80% of customers will report that they find the information and materials that meet their information needs.

What are some strategies we have for this?

A.  Focus on basic materials for ‘life transitions’—health, wealth, academic, personal

B.  Conduct surveys both online and in person

C. Evaluate collection use statistics in order (a) to reallocate the materials budget into appropriate overall categories such as audiovisual, electronic, print, serial, etc. and (b) to select materials within categories that best meet customers’ information needs.

D. Consider offering technology requested by patrons

 a. Scanners

 b.   Fax machines

What are we working on?

 What has been working great for us?

Questions? Please contact one of the Goal 1 Champions: Lynne Barnette, Mark Donnelly, and Sumayyah Muhammad.